1. General provisions

• The General Hotel Terms and Conditions (hereinafter referred to as "GTC") summarise the contractual content on the basis of which Pintakol Kft. - Thermal Hotel Garden *** Superior - (4200 Hajdúszoboszló, Debreceni út 6., hereinafter referred to as "Service Provider") generally concludes an accommodation contract with its Guests.

• Individual terms and conditions do not form part of these GTC, but do not preclude the conclusion of separate, special agreements with travel agents, tour operators, sometimes with different terms and conditions, depending on the specific business.

2. Contracting parties

• The services provided by the Service Provider are used by the Guest. If the order for the services is placed by the Guest directly with the Service Provider, the Guest becomes the Contracting Party. The Service Provider and the Guest together, if the conditions are met, become contracting parties (hereinafter referred to as "Parties").

• If the order for the services is placed by a third party (hereinafter referred to as the Intermediary) on behalf of the Customer, the terms of cooperation shall be governed by an agreement between the Service Provider and the Intermediary. In this case, the Service Provider shall not be obliged to verify whether the third party legally represents the Guest.

3. How and under what conditions to use the service

• In all cases, the Service Provider will send a written offer in response to the Customer's oral or written request for an offer. If no specific order is received within 24 hours of the offer being sent, the Service Provider shall no longer be bound by the offer.
• The Contract shall only be deemed to have been concluded upon written confirmation of the Guest's written reservation by the Service Provider and shall therefore be deemed to be a written Contract.

• Verbal reservations, agreements, modifications or oral confirmation of the same by the Service Provider shall not be deemed to be contractual.

• The Accommodation Service Contract is for a fixed period of time.

• If the Guest permanently leaves the room before the end of the specified period, the Service Provider is entitled to the full price of the service provided for in the Contract. The Service Provider is entitled to resell the room vacated before the expiry date.

• Any extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may request reimbursement of the service already provided.
• Guests are required to provide proof of identity in accordance with the legal requirements prior to occupying the room in order to receive the accommodation service. No person may stay in the hotel without prior notification.

• Any amendment and/or addition to the Contract shall require the written agreement of the Parties.
• The Guest is free to modify the reservation until the cancellation deadline specified in the confirmation e-mail, based on the prices valid for the modified date. If the Guest wishes to modify the reservation within the cancellation period, it is possible only with the permission and approval of the Service Provider. In the case of a modified reservation within the cancellation period, the amount of the deposit will not be refunded to the Guest, even in the case of cancellation, and will be converted into a penalty.

4. Start and end of stay /check-in; check-out/

• The Guest has the right to occupy the rented premises from 14.00 on the agreed day.
• The Service Provider has the right to withdraw from the contract if the Guest fails to arrive by 22.00 on the agreed day, unless a later arrival time has been agreed.
• Guests must vacate the room by 10.00 on the day of departure.
• The hotel offers early arrival and late departure, subject to availability, for a fee. If you wish to use this service, please inform the reception desk the day before your arrival.

5. Extension of the stay

• Any extension of the stay by the Guest requires the prior consent of the Service Provider.

• If the Guest has not vacated the room by 10.00 a.m. on the day indicated as the day of departure at the time of check-in and the Service Provider has not agreed to the extension of the stay in advance, the Service Provider is entitled to charge the room price for an additional day and at the same time the Service Provider's service obligation shall cease.

6. Prices

• Current hotel prices on the hotel website - www.thermalhotelgarden.hu - under the Price Calculation or Booking menu.
• The Service Provider may change its advertised prices without prior notice (for example: package prices or other discounts). If the Guest has booked accommodation and this has been confirmed in writing by the Service Provider, the Service Provider may no longer change this accommodation price.
• The Guest can always obtain information about the price of the services at the reception desk of the hotel before the services are provided.
• When quoting prices, the Service Provider shall indicate the rate of the tax content (VAT, IFA) applicable at the time of the offer, as regulated by law. The published prices include VAT as provided by law, but do not include tourist tax, which is payable on the spot. The Service Provider shall pass on to the Contracting Party, with prior notice, any additional charges resulting from changes to the tax law in force (VAT, IFA).

7. Offers, discounts

• Current offers and discounts are published on the hotel website. Advertised discounts always apply to individual bookings.
• The discounts advertised cannot be combined with any other discount.
• In the case of reservations of products subject to special conditions, group bookings or events, the Service Provider may establish conditions laid down in an individual contract.

8. Child benefits

• Children sharing a room with their parents receive the following discounts: 0 - 3 years 100%, 4 - 17 years 50% discount on extra beds.
• The Service Provider is free to derogate from or modify these discounts for certain packages.
• Extra beds are only available in certain room types.
• Extra beds/beds must be agreed with the service provider in advance, at the time of booking. In the absence of such agreement, the Service Provider may refuse to provide the service, even if a deposit is paid.

9. Cancellation conditions

• The cancellation deadlines set by the Service Provider will always be included in the e-mail message confirming the booking. The Service Provider is entitled to apply different cancellation deadlines for different package offers.
• If the Contracting Party is a business entity (including business companies, social organisations, churches, municipalities, municipal institutions, state organisations and their institutions, etc.), the penalty due in case of cancellation shall be paid by the Contracting Party/Customer to the Service Provider even if the accommodation fee is otherwise borne directly by the Guest acting on behalf of the Customer.
• If the Contracting Party has secured the use of the accommodation services by paying an advance and cancels the reservation within the cancellation period or does not arrive on the day of arrival (no written cancellation is received), the Service Provider shall claim the full amount of the advance payment made at the rate specified in the Contract as a penalty. In this case, the Service Provider shall not reserve the accommodation for the Contracting Party. In such cases, the amount of the deposit shall be reimbursed only in the event of force majeure (such as an officially imposed quarantine or travel restriction).
• If the Contracting Party has not secured the use of the accommodation services by advance payment, credit card guarantee or other means provided for in the Contract, the Service Provider's obligation to provide the accommodation services shall cease after the expiry of the period for payment of the advance.

10. Cancellation conditions for accommodation for groups, events

• The Customer may cancel the service free of charge up to 60 days before arrival.
• Cancellation fee for cancellations within 60 days: 50% of the total amount of the reservation.
• Written cancellation must be received by the hotel by the specified date.
• If the guest does not arrive on the indicated date and no cancellation has been made, the Hotel is not obliged to inform the Customer - unless the Customer arranges otherwise - and the room can be rented for the remaining period of the order.

11. Cancellation conditions for groups and events with regard to meals

• For meals, we cannot accept changes to the number of guests within 48 hours before the service.

12. Refusal to perform the contract, termination of the obligation to provide services

The Service Provider is entitled to terminate the Accommodation Service Contract with immediate effect and thus refuse to provide the services if:

• the Guest does not use the room or the facility for the purpose for which it was provided;
• the Guest has not vacated the room by 10.00 a.m. on the day indicated as the day of departure at check-in and the Service Provider has not agreed to the extension of the stay in advance;
• the Guest behaves in a manner that is inappropriate, rude, abusive, under the influence of alcohol or drugs, threatening, abusive or other unacceptable behaviour towards the security, order or staff of the accommodation;
• the Guest is suffering from a communicable disease;
• the Contracting Party fails to fulfil its obligation to make an advance payment as set out in the Contract by the specified date.

If the contract between the parties is not fulfilled for reasons of "force majeure", the contract will be terminated.

13. Method of payment, guarantee

• The price of the ordered services can be paid by bank transfer, cash on the spot (in HUF or Euro), by the credit card indicated as accepted by the Service Provider, and by Széchenyi Card (Szép Kártya).

• In the case of bank transfer, unless otherwise agreed with the Service Provider, the Guest is obliged to transfer the amount of the ordered services to the hotel's bank account before the day of arrival, in such a way that the amount is credited to the hotel's bank account by the day of arrival or the Guest confirms the transfer with an irrevocable statement issued by the account-keeping financial institution confirming the transfer.

13.3 Simplepay online payment method: guests can pay the deposit or the full amount in advance by credit or debit card. In this case, the transaction is carried out through the Simplepay online payment platform operated by OTP Mobil Szolgáltató Kft. The hotel does not see or store the guest's card details in any form. For payment, the booking process is redirected from the hotel's website to the Simplepay interface and then back to the hotel's website after a successful transaction.

13.4. By accepting the General Terms and Conditions, the Guest acknowledges and agrees that the Service Provider will issue an electronic invoice for the fees payable and the amount paid by the Guest to the Service Provider for any entitlement and will send it by e-mail.

When issuing the invoice, the Service Provider will take the information provided by the person making the reservation as a basis for the amounts paid/payable in the case of online reservations, and the information provided by the person making the reservation in the case of reservations by e-mail or telephone.

The information you enter here (name, address, tax number if applicable) will be included in the "Buyer" section of the invoice. Within 1 day after the reservation has been made, the Guest may request a modification of the data provided, after which the modification will no longer be possible.

The Service Provider will issue the final invoice based on the information provided at the time of booking.

Although the Guest has the option to pay in a currency other than the currency of the reservation, the invoice will be issued in the currency of payment.

Only one invoice can be issued per booking, bookings cannot be split for invoicing purposes. If you wish to have separate invoices issued for two or more guests (or companies), a separate booking must be made for each of them. However, subsequent changes to the booking (e.g. purchase of additional services) will be invoiced separately.

If you notice any error with the invoice, the Guest or the person/company named as the buyer on the invoice should send a letter to the following address to rectify the problem:

Pintakol Ltd.
4200 Hajdúszoboszló
Debreceni út 6.

We aim to deal with the reported comment and get back to you within 15 days of the report.

The original electronic invoice issued by the Service Provider is a PDF file attached to the e-mail sent to the person/company indicated in the booking. In accordance with the relevant Hungarian legislation (currently Act XXXV of 2001 on electronic signatures, Act C of 2000 on accounting and PM Decree 46/2007), companies are entitled to issue their invoices in electronic form.

An electronic invoice is a file in a special format containing an image of the traditional invoice issued by the Service Provider in the form of a PDF document (which meets the requirements of the Hungarian invoice format prescribed by the VAT Act CXXVII of 2007).

If the invoice is used as an accounting voucher, the recipient of the invoice is obliged to store the electronic invoice in electronic form (as with paper invoices).

To view and verify the origin and authenticity of the electronic invoice, you must have Adobe Reader version 8 or higher installed on your computer.

14. Placement guarantee

• If the Service Provider's hotel is unable to provide the services provided for in the Contract due to its own fault (e.g. overbooking, temporary operational problems, etc.), the Service Provider shall be obliged to accommodate the Guest without delay.

• The Service Provider is obliged to provide/offer the services provided for in the contract, at the price confirmed therein, for the period specified therein or until the obstacle ceases to exist, in another accommodation in the same place. All additional costs of providing the alternative accommodation shall be borne by the Service Provider.

• If the Service Provider fully complies with these obligations, or if the Guest accepts the substitute accommodation offered to him, the Contracting Party may not claim any subsequent compensation.

15. Rights of the Guest

• By concluding the accommodation service contract, the Guest acquires the right to the normal use of the rented premises and the normal use of the facilities of the accommodation establishment made available to Guests in accordance with the usual practice and without special conditions, as well as the right to the normal service during the opening hours as stated in the contract.

• The Guest may lodge a complaint about the performance of the services provided by the Service Provider during the period of stay The Service Provider undertakes to deal with any complaint submitted to it (or recorded by it) during this period, duly verified in writing. The Service Provider will deal with any complaints individually. The Guest may lodge a complaint in writing to the following address and contact details:

Pintakol Ltd.
Thermal Hotel Garden
4200 Hajdúszoboszló, Debreceni út 6.
Tel: 06202158112
E-mail: thermalhotelgarden@gmail.com

16. Obligations of the Guest

• Payment of the agreed fee: by the deadline set in the confirmation.
• In the event that Guests bring food or beverages into the hotel and consume them in public areas, the Service Provider is entitled to charge a reasonable fee for them (in the case of so-called "corkage money" drinks). Guests are not allowed to take food/drinks out of the hotel's catering facilities.

• The consent of the Service Provider must be obtained before the installation of any electrical appliances brought into the accommodation by the Guests which are not part of the normal travel necessities.

• Guests can park their vehicles in the unguarded public car park in front of the hotel for a fee.

The Service Provider shall not be liable for any damage to the vehicles and objects placed in the car park (including, but not limited to: break-in and theft of any object in the vehicle; theft of the vehicle; damage caused by natural phenomena).

You must drive in the car park in accordance with the Highway Code.

• Guests are entitled to use the hotel's private, unguarded car park for a fee. Please inform us of your intention to do so when you make out your hotel key card on arrival, so that our staff can set the entitlement on your room card. In this case, if you do not indicate the duration of your stay, our staff will charge you for the entire duration of your stay.

For any damage caused to vehicles and objects in the car park (including, but not limited to: break-ins and damage to the vehicle and objects in the car).

theft of any object; theft of the vehicle; damage caused by natural phenomena) excludes the liability of the Service Provider.

The service provider's car parks are not guarded.

• Please dispose of your rubbish in the rubbish bins placed in the complex and in the rooms.

• Guests may use the tools and equipment on the premises of the complex only at their own risk and in accordance with the instructions for use/operation posted on the site.

• In accordance with the implementation of Act XLII of 2003 on the protection of non-smokers, smoking is prohibited in enclosed areas (including guest rooms and balconies) and public areas of the hotel. The hotel has posted notices of the obligation to comply with this legislation in the areas required by law. The hotel's employees are entitled to warn guests and any other person on the hotel's premises to comply with the law and to cease any unlawful behaviour. Guests and any other person on the hotel's premises are obliged to comply with the law and to comply with any such warning.

If the hotel operator is fined by the competent authority under the said legislation for the unlawful conduct of any guest or other person staying on the hotel premises, the operator reserves the right to charge the amount of the fine to the person who committed the unlawful conduct or to demand payment of the fine.

If the guest can be proven to be in breach of the above legal obligations, he/she is obliged to pay a fee of HUF 20,000 to the hotel operator, which the hotel operator is entitled to debit from the guest's room account and which the guest is obliged to pay upon departure. In case of serious breach of obligations or repeated requests, the Service Provider is entitled to terminate the contract with immediate effect and demand the Guest's departure. In such a case, the remaining total amount of the accommodation shall be due to the Service Provider.

• The Hotel is not responsible for valuables left in the rooms, please use the in-room safe deposit boxes.
• In case of fire, please contact reception immediately.

• Guests sharing the use of the rooms and the equipment and furnishings of the hotel are jointly and severally liable for any damage caused by improper use.

• Fireworks, lighting of fires and similar activities are not permitted on the premises of the Hotel.
• The Guest shall ensure that any child under the age of 18 who is under the responsibility of the Guest stays at the Service Provider's hotel only under the supervision of an adult, and the parent shall be fully liable for any damage caused by the child.

• The Guest must immediately report the damage to the hotel and provide the hotel with all the necessary information to clarify the circumstances of the damage, possibly for the police report/police procedure.
• The Guest expressly acknowledges that the Hotel operates a closed-circuit camera system in the common areas of the Hotel (excluding changing rooms, restrooms, but including the car park and the areas directly adjacent to the Hotel) for security reasons, the recordings of which will be deleted in accordance with the applicable legal requirements.

17. Import of animals

• Only small (up to 8-9 kg), hypoallergenic, house-trained dogs with hypoallergenic fur are allowed in the hotel, subject to the price list.

18. Rights of the Service Provider

• If the Guest does not fulfil his/her obligation to pay the fees for the services used or ordered in the Contract but not used, the Service Provider shall be entitled to a lien on the Guest's personal property that he/she has brought with him/her to the hotel to secure his/her claims.
• The concierge service, which is in permanent charge of the complex, is authorised to check the entry and exit of guests, to establish their identity and, where justified, to search vehicles on exit.

• If necessary, the concierge service is authorised to manage traffic on the site.

19. Obligation of the Service Provider

• Providing accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards.

• Investigating the Guest's written complaint and taking the necessary steps to address the problem, and recording them in writing.

• For the peace of mind of our guests, no noise is permitted in the hotel premises and on the terraces after 00 hours, including disturbing television, music and loud music in the lobby, which is the responsibility of the hotel staff.

20. Illness or death of the Guest

• If the Guest falls ill while using the accommodation service and is unable to act on his/her own, the Service Provider will offer medical assistance.

• In the event of the illness/death of the Guest, the Service Provider shall claim compensation from the sick/deceased person's relatives, heirs or the bill payer for any medical and procedural costs, any expenses incurred for the use of the services provided before the death.

the value of the services and any damage to equipment and fixtures in the event of sickness/death.

21. Security of data processing 

• To subscribe to the newsletter on our website, you must provide your name and e-mail address. By subscribing to the Newsletter, the User agrees to the processing of the data provided. The Service Provider will process the data until the data subject requests their deletion.

• The option to unsubscribe is provided by a direct link in each newsletter and on the website.
• The User is responsible for the accuracy of the personal data provided.

• In particular, the Service Provider protects the data against unauthorized access, alteration, disclosure, disclosure, deletion or destruction, as well as against accidental destruction or damage.
• The Service Provider together with the server operators will ensure the security of the data.
• The personal data provided by the User may only be accessed by the employees of the Data Controller. Personal data shall not be disclosed to third parties other than those designated by the Controller.

• The Service Provider will not disclose personal data to third parties, except with the prior and explicit consent of the data subject.
• The User acknowledges that the Service Provider is obliged by law to disclose personal data to the requesting authority, provided that the legal conditions for such disclosure are met. The User may not object to the provision of data on the basis of a law, official or court decision.

22. Liability of the Service Provider for damages

• The Service Provider shall be liable for any loss, damage or destruction of the Guest's belongings, if the Guest has placed them in a place designated or normally designated by the Service Provider or if the Guest has handed them over to an employee of the Service Provider who is entitled to receive them.

• The Service Provider shall not be liable for damages caused by an unforeseeable cause beyond the control of the Service Provider's employees and Guests, or caused by the Guest himself.

• The Service Provider may designate places in the complex where the Guest is not allowed to enter. The Service Provider shall not be liable for any damage or injury caused to the Guest in such places.
• The Service Provider is liable for valuables, securities and cash only if the item has been expressly accepted for safekeeping or expressly refused for safekeeping, or if the damage has occurred for a reason for which the Service Provider is liable under the general rules.
• Furthermore, the Service Provider is not liable for damages resulting from improper use.

• The Service Provider shall not be liable for damages even if the use of the hotel's wellness area or sports facilities is restricted or not permitted during the period of maintenance ordered to comply with extraordinary or sanitary regulations.

23. Confidentiality

• In fulfilling its obligations under the Contract, the Service Provider shall act in accordance with the provisions of the Act on the Protection of Personal Data and the Disclosure of Data of Public Interest.

24. Vis major

• A cause or circumstance (for example; war, fire, flood, adverse weather, extended power failure, the occurrence of a strike) over which a party has no control (force majeure) shall relieve either party from performance of its obligations under the Contract for so long as such cause or circumstance exists.

25. Place of performance and applicable law in the relationship between the parties, competent court

• The place of performance is the place where the hotel is located.
• All disputes arising out of the accommodation contract shall be submitted to the competent court having jurisdiction as to the merits and venue in relation to the Service Provider.

• The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.

26. Data on visitors to our website

• The Service Provider does not record the user's IP address or any other personal data when visiting the website operated by the Service Provider. When visiting the website, the search is free and anonymous. The Service Provider uses anonymous visits to the Internet solely for statistical purposes, to optimise its Internet presence, to increase the security of the system, and the data recorded does not contain any personal data.

• The Service Provider treats all data and facts concerning Users as confidential and uses them exclusively for its own research and statistics.

• The Service Provider shall not be liable for any of your previous pages that have been deleted but have been archived with the help of Internet search engines. The operator of the search site shall be responsible for their removal.

27. Our newsletter

• The Service Provider shall deliver online newsletters and electronic direct marketing messages (hereinafter referred to as "Newsletter") containing news, information and offers to persons subscribing to the newsletters of the website operated by the Service Provider, up to several times a month.

28. Data protection statement

• The Service Provider attaches great importance to the protection of personal data in its activities. In all cases, the personal data provided to it shall be processed in compliance with the applicable legislation, shall ensure their security, shall take the technical and organisational measures and shall establish the procedural rules necessary to comply with the applicable legislation.

In the course of the Service Provider's activities, the Service Provider uses the users' data exclusively for the purposes of contracting, billing and its own advertising in accordance with the Data Protection Act.

Duration of data processing: in the case of orders for products and services, in accordance with Section 169 (2) of the Act on Accounting, eight years. In case of payment by card, the data of the credit card and the card payment transaction are stored in the system of the bank. www.donpepe.hu Barion Payment Zrt. (1117 Budapest, Infopark sétány 1.), which operates the electronic payment platform of the webshop, and the bank issuing the bank card or the electronic SzÉP card.

Data transmission:

• to the company operating the Don Pepe unit that delivers the order to the delivery address of the Customer, its employees and subcontractors who are directly involved in the delivery of the ordered service (the dispatcher who processes the order and the pizza delivery driver who delivers the order)
• in the case of payment by credit card, the payer's ID, the contents of the basket, the amount, date and time of the transaction in Barion

Payment Zrt. (1117 Budapest, Infopark sétány 1.),

• in the case of payment by electronic SzÉP card, to the bank issuing the electronic SzÉP card.

The legal basis for the transfer of data: paragraph (6) of Article 6 of the Data Protection Act and the voluntary consent of the data subject.

29. Programmes

The Service Provider organises music and other activities at the accommodation. The Service Provider reserves the right to modify, cancel or cancel the programmes for reasons beyond its control, such as no-show, accident, etc.

By entering into an accommodation service contract, you acknowledge that you have read and understood the above terms and conditions and agree to be bound by them. The GTC may be amended at a later date.